Ombudsman publishes model complaint processes and template letters
Further to last week’s review of complaints, the Local Government and Social Care Ombudsman's office has re-launched its complaint handling resources for independent care providers. These are designed to support good complaint handling in adult social care settings and include a model complaint process, template letters and a signposting guide.
Flu and COVID-19 vaccination programme gets underway
NHS England has invited 11 million people to come forward for vaccines. There are walk-in Covid vaccination sites. You can book a flu vaccination online. Deborah Sturdy, Chief Nurse for Adult Social Care, emphasises the importance of safeguarding the health of care colleagues and those they support in her blog. Care and health providers are encouraged to maintain the highest standards of infection prevention and control (IPC) and sign up to Queen’s Nursing Institute’s IPC Champions Network.
Intergenerational England – new website
Intergenerational England have launched a new website on the theme Together, we can create lasting intergenerational change. The organisation believes that the social, economic, and health challenges we face are best solved through collaboration. They have launched dedicated taskforces composed of cross-sector experts and representatives. The new website is here and you can sign up for a newsletter to stay up to date on latest initiatives and opportunities to get involved.
New Chief Social Worker and Mental Health Social Work Lead announced
The Department of Health and Social Care has announced the appointment of Sarah McClinton as the new Chief Social Worker and Robert Lewis as the Mental Health Social Work lead. More from New Chief Social Worker for Adults and Mental Health Social Work lead appointed – Social work with adults.
Guidance - Adult Social Work Apprenticeship Fund: grant determination letter
The allocations of £8 million funding to help local authorities in England fund costs associated with facilitating adult social work apprenticeships, not otherwise covered by the apprenticeship levy, have been announced in new guidance.
