Kate Terroni, the Care Quality Commission’s Interim Chief Executive following the departure of Ian Trenholm, has issued a message to providers apologising for the issues that went wrong in implementing the new regulatory system.
Kate Terroni said they still believe the 2021 strategy is sound, but acknowledge there is work to do to bring improvements that help people understand the quality of care, fix technical issues with the provider portal, speed registration and better manage relationships with providers.
The intention is to start with three urgent and immediate areas of action:
Improve how CQC is using the new regulatory approach
- Increase and improve the support and guidance for providers on CQC's regulatory approach.
- Increase the number of assessments and inspections CQC is doing. CQC will share more detail on how they plan to do this, soon.
- CQC has already increased the number of people working in registration and are working to get to any outstanding registration applications as soon as possible. People should soon start to see improvements in registration waiting times.
Fix and improve the provider portal
- CQC will continue working with providers to identify improvements that can be made to the portal and to design solutions together.
Rethink ways of working
- CQC will be testing a new approach to relationship management that enables a closer and more consistent contact point for providers and will further develop this in partnership with providers.
Kate Terroni intends to work with people who use services, providers and partners to agree further actions and develop solutions.
The full message is available here: A message from Kate Terroni, Interim Chief Executive, CQC (govdelivery.com)
